Account Manager/Office

Position Snapshot

Location: Petaling Jaya
Company: Nespresso Malaysia
Full-time

A day in the life of Account Manager (OFFICE)

Sustainable Acquisition

Identify sales opportunities within designated geographical territory to acquire new medium and large accounts with adherence to Nespresso B2B OFFICE guidelines

Partner with B2B Sales Support and relevant functions to ensure flawless execution of lead management activities

Existing Customer Lifecycle Management

Tailor Nespresso value proposition to increase opportunities with existing customers.

Maintain and nurture relationship with key decision makers after initial purchase to build partnership.

Partner with B2B Sales Support and relevant functions to ensure flawless execution of customer lifecycle management.

Continuous Development of Customer Knowledge

Build a solid understanding of the geographical territory and customer needs, to anticipate future trends in order to develop future business opportunities with existing and new customers.

Be the single point of contact for customers, including serving and training customers on Nespresso machines and product knowledge.

Monitor and share competitive activities with Marketing Team.

Premium Brand Values and Customer Experience

Ensure consistency of Nespresso Brand and Customer Experience.

Ensure professional sales service in accordance to Nespresso Brand.

What will make you successful

At least 3 years’ experience in a similar position, preferably with a premium brand or FMCG.

Solid experience in a medium or large account management.

Demonstrated good level of project management skill.