Job Description :
Hewlett Packard Enterprise (HPE) is an industry leading technology company that enables customers to go further, faster. With the industry's most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Assigned to customers or partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned customer and participate in key negotiations. Provides process consulting expertise to project and account teams in developing the customer solution and to enable the efficient execution of operational processes. Advocates the customer/partner view, expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials. May manage top level escalations by interacting with company management and the customer/partner side. Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the purchasing of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting the company's policies related to compliance and global trade, advocate the customer/partner requirements in the development of automated solutions (web based, EDI). As this is a regional role covering APAC and China, candidate is expected to be on irregulars working hour.
Responsibilities:
- Manages the operational business relationship of mid- to large domestic accounts; serves on account team.
- Conducts and reviews highly complex operational analysis.
- Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.
- Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.
Work with customer to steer demand to common product/parts
Work with customer to manage the replenishment inventory vs forecast
Host meeting / calls with account team in country with different time zones
May need to standby on weekend for urgent shipment coordination
Drive the quotations accuracy with right global pricing
Drive and align the revenue maximization plan with country teams
Education and Experience Required:
- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement, order management or financial management.
- Typically 1-2 years of experience supporting large accounts and its operations, especially in FSI and OEM accounts
Post Graduate Diploma in Commerce or Management is preferred
Knowledge and Skills:
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Developing consulting, negotiation and influence skills.
- Solid understanding of core company businesses and the revenue cycle.
- Superior research and analytical skills.
- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Demonstrated project management skills such as planning, execution and implementation.
- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
- Basic financial and business acumen.
- Ability to identify and implement customer-specific process improvements.
Understand of IT technologies especially in Cloud, Aaas, applications, block chain, Artificial Intelligence
Familiar to SAP, ecommerce B2B, Salesforce CRM
Good knowledge on international business, Global Trade, incoterm and custom operations, taxation in Asia pacific
Preferably with PMP or Lean Six Sigma knowledge
HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status
