Kerry offers the industry's largest portfolio of Taste & Nutrition Systems and Functional Ingredients & Actives, serving the Global Food, Beverage and Pharmaceutical industries. We work with the world's top Retailers and Manufacturing companies to produce some of the best private-label products and tailored Food & Beverage solutions on the market. We also work with the leading Food Service chains helping to deliver appetising, relevant and innovative custom solutions, using our expertise in new product development, production and commercialisation.
Our Values: Commitment | Teamwork | Excellence | Entrepreneurial | Value Creation
About the role
Are you ready to join a multinational company and a dynamic team that aims to deliver on its vision and mission? Do you like unique challenges and new experiences? Do you want to develop your professional competencies and skills? If yes, we would like to speak with you!
Kerry offers an attractive and dynamic international working environment with opportunities for development, reflecting our conviction that people are our most important asset. The duties of an Accounts Receivable Executive include collection calls and correspondence in a busy, fast-paced and goal-oriented Accounts Receivable team. Providing customer service regarding collection issues, application of customer payments, process and review account adjustments, escalate discrepancies and settlement issues are some of the key daily responsibilities.
You will also be responsible for monitoring, maintaining and reconciling assigned accounts and for establishing and maintaining a positive relationship with other departments and customers to enhance customer service. You are also accountable for reducing delinquency for assigned accounts and reconciling customer disputes in a timely manner as they pertain to payment of outstanding balances that are due.
Key responsibilities
Service Delivery and all aspects of Collections regarding debtors' ledger
Resolving customer financial queries via phone, email, fax etc.
Inbound and outbound calls
Liaising with market contacts regarding customer queries
Managing overdue payments, unapplied cash and requesting remittance advices
Resolve discrepancies (bank, business, customer contact)
Prepare and dispatch dunning letters/statements
Receive and give inputs to initiate legal / insurance actions
Provide support to A/R Team Leader for credit control activities as required
Ensuring all associated activities are compliant to audit requirements
Documenting all collection activity
Escalation and follow through of any issues occurring
Process improvements
Qualifications and skills
Degree/Diploma in Finance/Accounting/Business or other discipline, with at least 2-3 years of relevant work experience in Accounts Receivable function in a fast-paced, international organization
Knowledge / experience of Billing and Collections processes required
Credit activity experience with ERP (SAP) knowledge will be an advantage
Proficiency in Excel especially with Pivot Table, Vlookup, Visual Basic and Macro will be a strong advantage
Strong verbal and written communication skills in fluent English, with the ability to communicate in a clear manner to colleagues and customers, is a must
Prior experience of working in a Shared Services / BPO environment will be an advantage
Team player who can motivate others, making it fun while getting the job done
Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement, change and the challenge to make it better
Work Location: Kerry Business Services - Johor Bahru, MALAYSIA
Reporting to: A/R Team Lead
For further information, and to apply, please via the "Apply" button below.
Candidates must be resident in Malaysia, or have the right to work in Malaysia.
