REPORTS TO: Director, Shared Services Company Background: Ingredion is a Fortune 500 provider of ingredients and ingredient solutions for food, home and beauty care, pharma and industrial applications. Our products help nourish, comfort, sustain, and improve the lives of people around the world. The wide range of value-added solutions we offer are strategically designed to address changing consumer trends and preferences.Our specialty ingredient portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, specialty sweeteners, food systems and specialty ingredients for pharmaceutical and industrial applications, Ingredion has been named to Fortune’s World’s Most Admired List of Companies for the last eleven years and Ethisphere Institute has named us as one of the world’s most ethical companies for the last seven years. We service more than 18,000 customers around the world and operate in more than 26 countries. Our strong commitment to sustainability aligns with the UN’s Sustainable Development Goals and we are working towards sustainably sourcing 100% of our primary crops. Ingredion maintains a strong balance sheet and delivers EBITDA margins of 15%, annually generating nearly $700MM in cash from operations. We bring the potential of people, nature and technology together to make life better. That’s our purpose. We are all IN to make life better! Every day, Ingredion employees bring their skills, creativity, and passion together to deliver ingredient solutions that enhance people’s lives. We are innovators who combine the power of technology with the best of nature to delight our customers and consumers. We hold ourselves to the highest standards in ethics, safety, quality and sustainability. Unlocking the potential of people, nature and technology to make life better is what drives us in every aspect of our business. If you are interested in making life better, we are all IN to learn more about you! A bit about what you can expect from the employee experience at Ingredion: An environment that enables innovation and collaboration We are creating the conditions that inspire and enable innovation
- in our products and services, as well as in how we do our work day-to-day. Our Values Our highly talented people have a passion for learning and achievement and are driven by our inspiring purpose to make life better and our core values: We actively work to safeguard and enable the wellbeing of our people, the quality of our products and our reputation for trust and integrity. We earn the right to be customer-preferred by delivering mutual enduring value at every touchpoint of the customer experience. We embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best. We courageously strive for breakthrough innovations driven by our relentless curiosity, bold thinking, speed of decision-making and agile execution. We think and act like owners
- where everyone takes personal responsibility to anticipate challenges, proactively search for opportunities and make decisions that are in the best interest of the company. A warm, welcoming environment At Ingredion, everyone belongs! We embrace diversity and foster an inclusive work environment where individuals feel supported and enabled to contribute their very best every day. A place where you can grow personally and professionally We believe everyone has great potential, and we strive to nurture that potential into great personal and professional achievements. The chance to make a difference No matter where you work in the company, you’ll have an opportunity to make life better… for our colleagues, customers, communities, and the world. Ingredion is hiring an Accounts Receivables/Collection Manager. The role will be Responsible for managing the SSC’s accounts receivable process by: Overseeing day to day collection activities performed by the A/R Analysts at Ingredion in order to meet departmental objectives. Responsible for the collection of past due accounts along with Sales to finalize all collections within the Accounts Receivable portfolios staff performs effective collection calls to meet DSO and collection forecast levels in order to minimize or eliminate bad debt. Preparation of the month-end account receivable reporting package for Sr. Management, on the company’s Account Receivable Portfolio: DSO, Status of A/R Portfolio etc.) As an Accounts Receivables/Collection Manager, your responsibilities will include: Ensure implementation/execution of effective collection strategies and assist with the collection of past due accounts to expedite payments from our customers in accordance with the terms of sale granted and within the policies of the company, in order to meet the corporate objectives with the goal of reducing our working capital, facilitating the company’s cash flow, improving our customers’ payment performances, reducing our DSO (Days Sales Outstanding) and maximizing profit by keeping slow collections at a minimum. Manage the daily application of payments against customer accounts receivable sub-ledger so it is performed in a timely and accurate manner and that the overpayments/short payments or any discrepancies are investigated with our customers and internal departments (sales, billing, customer service, plants etc.) to provide supporting document information for a quick resolution and ensure the organizational accounting integrity of our trade/customer accounts. Perform day to day collection activities for the Affiliate and Misc. Receivable portfolios. Ensure weekly and month-end balancing of cash general ledger accounts for the two divisions Assist the Risk Management Team in identifying early warnings on deteriorating payment performance or problematic accounts, in a timely manner, in order to implement the necessary actions to minimize potential losses due to bad debt. Provides oversight and guidance to the Collection Analyst staff. Maintain good relations with the Risk Management Team, Sales Commercial Teams, and other internal and external customers when dealing with past due accounts, to achieve complete flow of information in order to strengthen and preserve the customer relationships and make prudent, informed collection decisions. Qualified candidates will have: Bachelor of Science degree in Accounting, Business Management, and/or significant (5 to 10 years) experience in collections on accounts and managing staff required. Demonstrated knowledge of USA & Canadian bankruptcy laws/regulations and Collection Management. Ability to work with minimum supervision and handle pressure in a fast-paced environment, as well as demonstrate interpersonal skills necessary to interact effectively with sales/customers (internal/external) and staff. Must have a high level of diplomacy, professionalism and tact with customers to solicit payments on past due accounts leading to problem solving and collection results, while maintaining good customer relations. Proficiency in the use of computers, SAP and Microsoft software (i.e. Word, Excel) and other business applications. Possess excellent listening and customer service skills. Bilingual (English & French) and experience with SAP an asset. Strong organizational/negotiations skills result oriented individual and self-motivated. Excellent (oral and written) communication skills with strong problem-solving ability. Process oriented with attention to detail and follow-up. Function as a team player.
