Analyst, Securities Settlements | Putrajaya, My

Analyst, Securities SettlementsRoyal Bank of Canada Putrajaya, Malaysia
Job Summary
Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions.
With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
Job Description
Assists clients with client transaction fulfillment.
Responds to client inquiries regarding bank products and services via phone or email; obtains and analyzes the validity of a customer's requests/complaints.
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.
Job Skills
Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements
Additional Job Details
Address:PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE: PUTRAJAYA
City:Putrajaya
Country:Malaysia
Work hours/week:40
Employment Type:Full time
Platform:CAPITAL MARKETS
Job Type:Regular
Pay Type:Salaried
Posted Date:2025-03-04
Application Deadline:2025-03-08
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities.
Please let us know if you need any accommodations during the recruitment process.#J-18808-Ljbffr