Anz Csb Senior Advisor, Ebusiness

RESPONSIBILITIES Operationalise new dell.com features and tools across Australia and New Zealand eg Special Events Deals Platform, Personalisation, Dell Advantage Loyalty Program, Coupon Vending Machine etc. This will include:- Working closely with dell.com E2E Experience Team prior to launch and preparing plan to execute with Online Experience Operations team along with cross-functional alignment/input, legal compliance etc Responsible for training schedule to ensure all teams have been educated on new features including Merchandising, Online Experience Operations, Marketing, Sales, Chat etc. Oversee online execution during and post launch ensuring adherence to global guidelines, legal compliance and business priorities including recommendations for ongoing optimisation Measure through SiteCatalyst and report on results, use data to help cross-functional teams optimise execution Be the execution lead for ANZ as a Test Market Main POC for Experience Operations team including representing the team at key meetings ie Go-to-Market, Online Briefing, Gaming WIP, State of Readiness, etc. Responsible for simplifying processes and making recommendations on optimising team workload Provide input on future developments required to improve the online experience Make recommendation on resourcing requirements for future launches Onboarding and training of new Online Experience Operations team members RPM sign-off for ANZ Penang site team lead for APJ Online Experience Operations team KNOWLEDGE, SKILLS, AND ABILITIES: Excellent presentation and communication skills

- ability to effectively communicate at all levels of the organization, and across multiple stakeholder teams. Demonstrate solid project management and ability to multitask/run multiple activities concurrently. Effectively handle multiple ad-hoc requests/projects. Previous experience in using web analytics tools like Adobe SiteCatalyst Strong organizational and coordination skills in a multi-cultural environment. Excellent attention to detail. Ability to deal with ambiguity and multiple direction changes. Think outside the box creatively – use creative and marketing skills to develop best in class merchandising and messaging Strong team player and supporter Fluent in English. General Marketing / Online / Online Marketing experience preferable Finally, individual should have optimistic, but pragmatic attitude and like working in team/cross-functional settings.