Assistant Front Office Manager

The Assistant Front Office Manager oversees all front office operations, including Reception, Operator, Concierge, Club Lounge, and Fit Lounge.
The role involves striving to deliver the highest quality of service to guests while adhering to all legal rules, regulations, and guidelines of the hotel.
A good understanding of property management software (PMS) is essential.
Trains new front office staff in terms of work and professional conduct.
Answers letters of inquiry regarding rates and availability.
Attends meetings and hiring interview sessions in the absence of the Front Office Manager.
Maintains a thorough knowledge of room rack location, types of rooms, room rack operations, package plans, and hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operation.
Displays a pro-active and leading role in terms of service, culture, development, team image, systems, procedures, and skill development.
Checks guests in and out, including preparation of guest bills and authorizing payments.
Responsible for cash handling including float and banking.
Handles day-to-day billing and guest service queries efficiently.
Reports anything considered a health and safety hazard.
Plans and controls both the preparation of future shifts and effective communication to the team.
Acts as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
Allocates all rooms, including special requests, preferences, and requirements from guests or management.
Lobby duty plays a key role in the movement of guests around the hotel.
Prevents abuse and/or destruction of hotel property.
Remains flexible to cover the unexpected needs of the hotel and outlets.
Knows all safety and understands emergency procedures and how to act upon them.
Understands accident prevention policies.
Knows cash handling procedures.
Files and posts all changes to guest master and city ledger accounts.
Has a good understanding of Property Management Software (PMS).
Anticipates and intervenes in incidents of guest dissatisfaction and attempts to satisfy all such guests within hotel policy.
Implements service recovery procedures.
QualificationsCandidate must possess a Degree/Diploma in Hospitality or any relevant field.
Minimum 2 years' experience in a similar role at international 5-star or luxury city hotels.
Strong leadership and teamwork skills.
Pleasant appearance with good interpersonal and communication skills.
Good time management, organizational skills, and delegation of work.
Solid interpersonal skills; able to ascertain and effectively address guest/employee needs.
Ability to promote positive relations with hotel residents and patrons.
Ability to exercise good judgment with difficult guests.
Understanding and ability to work in a multi-cultural environment.
Service-focused personality is essential; customer-related experience is an asset.
Ability to work well under pressure in a fast-paced environment.
Experience or knowledge of Opera Cloud is an added advantage.
Duty Manager with more than 5 years' experience in international 5-star or luxury city hotels is encouraged to apply.
Hotel & Accommodation Services: 101-1,000 employees#J-18808-Ljbffr