Assistant Guest Services Center Manager - Telecommunications

Assistant Guest Services Center Manager - TelecommunicationsJR-00903
Information Technology
Full time
Permanent
Under the general guidance and supervision of the Front Office Manager and within the limits of established corporate office and hotel policies and procedures, oversees and directs all aspects of the Guest Services Centre Department.
Managing the Guest Service Centre Department to oversee daily operations, identifying any issues, and providing solutions.
Take responsibility for the quality and maintaining & improving team knowledge & skills.
Works with Front Office Manager to achieve objectives, targets & goals of the hotel.
• Interacts and works closely with the Commercial Department, Revenue Strategy, Front Office, and Food & Beverage Departments to maximize revenue on dining and rooms, and to achieve maximized occupancy.
• Executes and applies best practices on any revenue strategy implemented by the Revenue Department on yield management.
• Responsible for BEO special requirements, Group Resume Requests, Daily Operations, CMT, FCS, and all Telephone Equipment including network (i.e., voicemail, telephone line, fax line, TV systems, and teleconferencing).
• Possesses knowledge on rooms, room rates, hotel facilities, Food & Beverage promotions, operation hours, menu prices, packages, promotions, restaurant seating/table plans, and special events in the hotel.#J-18808-Ljbffr