Associate-Cs Phone

Company Description:Sutherland is seeking a reliable and detail-oriented person to join us as Quality Analyst.
We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:Our Quality Analyst get to:
Define Sutherland's reputation:Oversee and manage performance and service quality to guarantee customer satisfaction.
Strengthen relationships:Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep management updated:Relay important information in the form of timely and accurate reports.
Impact the bottom line:Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Qualifications:Our most successful candidates will:
Bachelor's degree.
Experience with process documentation.
Be able to work in MS Office.
Have advanced-level knowledge of Excel.
Be able to work in a fast-paced environment.
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
Additional Information:All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr