Role Proficiency:Drive the implementations per plan to ensure quality and on time delivery. Works under mínimal supervision from the Implementation Leads.Outcomes:- Coordinate and manage various implementation plan components- Develop and modify code; test programs for configuration integration conversion and migrations- Assist with answering routine customer questions on product implementations; resolving issues- Provide important client feedback during software planning sessions guiding direction of future product development- Provide post- implementation support during the transition from implementation to maintenanceMeasures of Outcomes:- Adherence to implementation process and standards- Adherence to implementation schedule and timelines- Personal achievement of quarterly/yearly objectives (OKR Assignments)- Product Implementation within budget and on time- Zero major incidents (like blocker bugs or data-loss) reported by the client- Error free hassle free implementation experience for the users- Compliance to industry domain standards and guidelines- Number of reused componentsOutputs Expected:Product Delivery:- Clear understanding of client requirement s; conveying requirements to the development team- Provide support to clear grievances at the initial stages- Develop reusable components- Participate in deployment activities like reviewing all deliverables as per the delivery checklistpreparing and reviewing deployment document and mock testing all deliverables- Follow product standardsquality assurance norms and guidelines- Provide input for estimation and impact analysis within area of responsibility. Accurate reporting of timeeffort and statusSkill Examples:- Product development experience- A team player with a strong professional work ethic and great collaboration skills. Has a passion for delivering exceptional customer service a talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed.- Ability to identify and resolve obstacles a creative problem solver.- Solid communication and documentation skills.- Reliable with good time management skills- Excellent problem-solving skills- Experience in product deployment with exceptional skills towards resolution- Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follows tools and processes that can track compliance to defined technical standards at the product level- Uses Knowledge Management Tools & Techniques experience to participate in the knowledge management process (such as Product specific KT). Consume and contribute to the knowledge management repositoryKnowledge Examples:- Knowledge of Configuration/Build/Deploy processes and tools- Thorough knowledge of the implementation process- Has DevOps skills and understanding of CI/CD tools- Knowledge regarding containerization and deployments- Familiarity with Cloud providers (AWS Azure Google etc.) and their tool sets- Understanding of Technology systems- Defect Management: Demonstrates operational experience in defect management process and tools- Software Development Process Tools & Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) programming principles and best practices (refactoring code code package etc.)- Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes- Strong record of academic achievements with a clear demonstration of leadership in work academic and/or extracurricular settings.Additional Comments:
