Technical Assistant Job Duties: '¢ Carry out repair and service of vehicles according to recommended repair and service standards as mentioned in Service Manuals or standards set up by Nationwide Service Division and the Training Center. '¢ Diagnose and detect mechanical faults with vehicles using diagnostic equipment. '¢ Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers. '¢ Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image. '¢ Ensure comeback of vehicles to the minimum levels. '¢ Ensure proper care of customer vehicles and belongings. '¢ Proper usage and responsible for safekeeping of designated individual tools as provided. '¢ Comply with 5S practice, maintain cleanliness and tidiness of workshop bay and individual tools cabinet at all times. '¢ Comply with After-Sales Dealership Operation Standards (ASDOS) requirement. '¢ Comply with all workshop safety standards for protections against accidents, hazardous fluid etc., including performing regular hoist inspection as per requirements and proper disposal of hazardous materials as per guidelines provided by Environmental Health and Safety (EHS). '¢ Participate in Customer Satisfaction Index (CSI) improvement activities. '¢ Undertake other ad hoc duties as assigned. Required Skills: '¢ Knowledge of procedures of automotive repair and maintenance '¢ Good diagnostic and problem solving skills '¢ Able to use independent judgment to fix or proffer solution(s) to problem(s) in real time '¢ Strong communication skills and customer service orientation '¢ Innovative and ability to learn and adapt fast to changes in diagnostic and repair technology '¢ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals '¢ Contributes fully to the team effort and plays an integral part in the smooth running of workshop operations '¢ Coordination and physical stamina Qualification: '¢ Educated and/or certified: at least a Higher Secondary, Sijil Kemahiran Malaysia (SKM) Level 1/2/3, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Engineering (Mechanical) or equivalent '¢ Preferably specializing in Engineering '" Mechanical / Automotive or equivalent '¢ Valid driving license '¢ At least 1 year(s) of working experience in the related fieldAFTER-SALES SERVICES DIVISION Despite the challenges in the macro-economic environment in FY2017, the After-Sales Service Division was still able to grow its revenue by 12%. One of the main reasons for this achievement was due to our mid-term strategies to invest into our Body & Paint network expansion, continuous facilities improvements, development of our human capital, establishing exciting promotions and upgrading of service network facilities; all of which have yielded positive results. Another factor that contributed to positive results is the expansion of our products offerings such as vehicle accessories which were well received and accepted by customers. SERVICE FOCUS In addition, our keen focus initiatives in delivering excellent service experience have borne fruits as we jumped 3 spots to rank in 4th position in 2017's Customer Service Index by J.D. Power Malaysia Customer Service Index Study. SERVICE COVERAGE Moving forward, we will continue with our strategy to enhance our after-sales service network which comprises of a total of 72 centres. Of the 72 centres, 63 are service centres and 9 are body & paint centres. It is worthwhile to mention that a good number of our service centres are authorised service centres for Nissan, INFINITI, Renault and Bison vehicles. This has helped to broaden our customer-base and these brands are supported by leveraging on a nationwide after-sales service network backed by experienced technical staff.SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
