Software Support Tier-1 – Axxis
Kuala Lumpur, Malaysia
Job Type
Full Time
Your role
Are you a critical thinker with a high level of attention to detail? Do you enjoy working with customers and problem solving?
We’re looking for a Software Support Tier-1 Associate, within the Axxis Software Division to:
Support customers on application issues including questions and problems related to daily usage, configuration and reporting Support customers on technical issues including questions and problems related to hardware environment, systems integration and technical interfaces Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement Identify solutions to work around open issues / problems that are under investigation or pending resolution Provide exceptional customer support when communicating and assisting customers, ensuring high quality standards are maintained for all customer interactions and issue resolutions
Your team
You will be working in the Axxis Software Customer Support Team in various locations of The United States. The team of 6 direct colleagues and many secondary colleagues support our technology that allows suppliers, resellers and marketers of refined petroleum products to automate the information gathering, buying, contract management, selling, ordering, inventory, allocations, dispatching, billing and reconciliation processes. As a proven industry leader, Axxis has been providing the foremost information technology software solutions to the downstream petroleum and renewable industries since 1991. Axxis integrated software solutions are used in hundreds of supplier, marketer and jobber locations, helping them save time, increase efficiency through automation, reduce costs and ultimately improve their bottom line. Additionally, as a trusted advisor to the refined petroleum and bio-energy industries, Axxis provides a full range of technical and consulting professional services to help our customers better automate, integrate and utilize technology.
Your expertise
You have
Prior experience with troubleshooting application-related problems (2 year minimum) Fluency in English, with other languages desirable based on our global customer base Technical knowledge of Web applications, Windows operating system configurations, features and settings
You are
Strong in English communications skills, both written and oral Organized with strong problem-solving skills including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment A self-motivated individual who can work effectively and collaboratively with all co-workers, while also completing projects independently Able to use rigorous logic and methods to solve difficult problems with effective solutions, probing all fruitful sources for answers and can see hidden problems Driven by the desire to help others succeed, delivering the highest levels of customer service and professionalism
Your Benefits
U.S. shift allowance (600 MYR per month) Multinational exposure Flexible Benefits Claims
Working Hours
Malaysia Time: 9:00pm – 5:30am / 7:00am – 3:30pm Central Time (UTC -5) Winter Season
Malaysia Time: 8:00pm – 4:30am / 7:00am – 3:30pm Central Time (UTC -5) Summer Season
Your colleagues
About us
We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working together to uncover deeper sources of information. The unique insights we provide help the industries and markets that drive our economies operate more efficiently, outpace competition and secure long-term success. Our global insights impact nearly every major sector - from aerospace to automotive. We empower our customers by isolating cause and effect, risk and opportunity in new ways so they can make well-informed decisions with greater confidence. This is a force we call The New Intelligence.
Join us
Boundaries belong on maps, not in your work. Start every day at IHS Markit with the excitement of what’s next, by working with people from across the globe on interesting, cutting-edge projects and gaining once-in-a-lifetime learning experiences. It is easy to be passionate and invested in your work here, knowing you are causing an effect for some of the world’s most influential companies. You’ll get to be hands-on with, and see the direct impact, of your work. Career satisfaction just comes with the territory here
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Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement .
