Branch Head -Kota Kinabalu

Manages and directs employees in the sale and distribution of Strategic Business Unit products and services to achieve and sustain profitable growth (i.e. writing new business, retaining existing accounts, providing quality service, increasing market share and product mix while operating within Strategic Business Unit guidelines).

Selects, trains, develops, and coaches team members, assesses their performance, and provides recommendations on other human resource issues (e.g., promotions, transfers, salary administration and terminations).

Manages the sales and service activities of management team to increase new business and retention in all account product offerings.

Manages operations for cost efficiency; continuously evaluates opportunities to reduce costs and improve operations; monitors and maintains expenses within approved budget.

Manages the Customer Service Index program to ensure results are reported to senior management

Manage relationship with key customer/area of responsibility.

Develop or enable the development of new and expanding business opportunities.

As needs arise, use network of contacts with specialized expertise.

Design, recommend and implement changes to processes, systems.

Develop and implement annual budget for area of responsibility.

Set and execute operational objectives and plans aligned to the strategy of the Shared Services Unit/Strategic Business Unit.