Job Description What is the opportunity? RBC Investor & Treasury Services Malaysia is a center of operational excellence supporting global operations across time zones. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability.
You will be primarily responsible for projects and change management initiatives impacting Cash & Payment Operations, along with day to day business support to the department management team. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mindset. You will be responsible to define and manage the project requirements, testing, operational readiness and delivery for the department. Also participate in defining appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Enterprise Change programs to support group?s initiative.
You will be supporting a global team, flexibility will be required to support business needs.What will you do?
Using project management skills and methodologies, in collaboration with all the internal and external stakeholders, act as business SME for the department on all internal, local and global projects.
Use technical expertise to manage the requirements, testing, change management, operational readiness, etc. and ensuring deliverables are of a high quality in terms of accuracy and consistency, and within the timelines.
Actively participate in the implementation of technological and operational initiatives to reduce/mitigate risks identified, keeping up with industry and regulatory changes, ensure regular internal communication and proper documentation is maintained.
Provide day to day business support for TMS Ops department, across change, risk, engagement and metrics.
Support the management team on key deliverables and provide support to the BAU process where required.
Act as a single point of contact for new hires/ new to the position in order to coach them during their first month of service and to answer their questions about methodologies and technical aspects of their job.
Design and Deliver training solutions for other ?identified? Business Partner audiences within RBC Investor Services, objective being to grow Global Client Operations knowledge in other roles
Work closely with Risk Management and Ops Control to understand the E&O trends and reasons.
Participate as an active member to any business migration discussion/meeting when required
What do you need to succeed?
Must-have
8-10 years of Cash and Payment Operations experience in middle / back office.
Extensive operational knowledge / experience in Cash Management, Cash Payment Operations, Foreign Exchange, Custody/Sub-Custody Services or equivalent. Acquainted with end to end know-how within Investment / Global Markets / Securities or Custody operations.
Superior communication, presentation, negotiation, interpersonal and networking skills with a proven track record of dealing with clients, senior management, colleagues and staff.
Track record of developing and implementing innovation and change with strong business acumen and profit orientation.
Well-developed organisational and administrative skills. Risk management and mitigation focus.
As a guideline to ensure a reasonable time is spent in a role, you are expected to have at least 12 months of service in your current role for any lateral move.
Nice-to-have
Flexibility in working hours able to work in a team to achieve goals
Excellent attention to detail and strong analytic skills. Excellent decision making & problem solving skill
Conversant and have worked with platforms such as TLM and familiar with core custody platforms: Milvus, Focus, Hiport, GPlus or similar.
Have programming skills to be able to develop macros and/or automation scripts using VBA, Python, etc..
What?s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
Leaders who support your development through coaching and managing opportunities
A world-class training program in financial services
A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded
