Business Analyst

Responsibilities:
Gather information and data to support excellent business analysis services.
Support the analysis of an organization or business domain and document its business processes and/or systems, assessing the business model or its integration with technology.
Ensure user community within project scope is engaged and mobilized.
Assist with execution of gap analysis, identifying project requirements and follow-up until completion.
Coordinate testing and follow-up.
Support knowledge transfer, training, and documentation creation (Job Aids).
Assist with implementation of support model.
Key Performance Indicators:
Stakeholder satisfaction, including Project Manager, Process Owner, project members, end users, and project board members.
Quality of documentation required in the project, including scope, requirement, analysis, training documentation, and user manuals.
Realized benefits compared to expectations.
Time to gather requirements and specify solutions.
Amount of issues and rework in the project.
Required Competencies:
Ambassador of our DHL behaviors, code of conduct, and competencies.
Results-oriented: Providing optimal support to ensure projects, programs, and portfolios achieve the best possible results in the most efficient way.
Self-motivated and highly organized with attention to detail.
Energetic, enthusiastic team player.
Big picture thinking, able to understand implications and mitigate complications.
Can handle stress and works well under pressure.
Flexible and adaptable.
Analytical: Ability to get a complete overview of the project, program, and portfolio, distinguishing between various projects and processes.
Assertive: Ability to actively participate in tactical discussions with stakeholders and constructively challenge the effective status quo.
Innovative with an open mindset: Constant reflection on the way of working to drive continuous improvements.
Ability to prioritize and multi-task, considering strategic requirements and ad-hoc demands.
Proficient in written and spoken communication (English and preferably one additional language).
High level of integrity and discretion in handling confidential information.
Strong presentational, interpersonal, and intercultural skills.
Experience, Education, and Training Prerequisites:
Vocational, specialized, or technical certification, or equivalent, ideally in a related field (such as Finance, IT, or business).
Solid finance process knowledge (OTC, FA area).
Beneficial to possess experience/certifications in:
Project Management, Business Analysis.
First-choice / LEAN / Six Sigma.
Analytical skills, able to think and act with a cross-organizational and cross-process approach.
Excellent communication and presentational skills.
Minimum of 2 years working experience in a supporting capacity for Project Management, Business Analysis, and/or Stakeholder Management type of role.
Beneficial to have a digital mindset with experience in automated Project Management solutions.
Qualifications:
Vocational, specialized, or technical certification, or equivalent, ideally in a related field (such as Finance, IT, or business).
Solid finance process knowledge (OTC, FA area).
Beneficial to possess experience/certifications in:
Project Management, Business Analysis.
First-choice / LEAN / Six Sigma.
Analytical skills, able to think and act with a cross-organizational and cross-process approach.
Excellent communication and presentational skills.
Minimum of 2 years working experience in a supporting capacity for Project Management, Business Analysis, and/or Stakeholder Management type of role.
Beneficial to have a digital mindset with experience in automated Project Management solutions.
Tahap SenioritiOperations Enterprise Business Process Specialist
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