Key Roles & Responsibilities Responsible for quality, service and cost within the assigned line of business across the following creative/marketing activities: Tier 1 creative marketing campaigns Tier 2 medium and high complexity creative projects Provision of support for corporate initiatives across Tier 1 & 2 complexity creative projects (where required) Additional Responsibilities Works actively with all internal and external stakeholders to ensure the delivery of the highest level of internal client service from the Agency team Champion creativity and customer-centric approach Manages and supervises direct and indirect reports, harnessing their development and performance, in a manner that assures maximum efficiency Actively works with the Creative Director & Director of Project Management in coordinating the effective allocation of resource, facilitating information from colleagues, business managers and staff Supports the Creative Director in reviewing and auditing the work of the creative/design team to ensure the Agency processes are followed, driving maximum efficiency, productivity, and the maintenance of the highest quality of creative concept, design and artwork Acts as brand guardian to ensure all work produced is faithful to the business's divisional needs and that the work aligns to the company-wide strategy the creative projects ladder up to Oversees and coordinates the sharing of knowledge and the facilitation of learning within the division and EM Agency to improve business practices, refine processes, aid, and promote the development of creative ideas and introduce new services Responsible for excellence in client service, understanding and then undertaking the appropriate communication, action and personal presentation as required by our values Oversees and manages the timely delivery of all jobs / projects going through the division, always taking into consideration the BPs requirements and expectations - ensuring all projects for the respective division are being executed on strategy, on time and on budget Serves as the business partner's advocate within Enterprise Marketing Serves as liaison with outside consultants and agencies as needed Skills & Qualifications Expertise in client management and can proactively collaborate, build new, nurture and grow relationships Possessing Strategic acumen, a passion for creative excellence and a true brand champion, the Business Lead will Inspire the team to deliver brilliant work in the most effective way with an outstanding service ethos Agile mindset, a desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice Global outlook Strong collaborator across the portfolio of Enterprise Marketing services Understands how to integrate with a client-side team whilst maintaining a top tier agency service, is productive & forward looking, possessing the ability to interpret data to forecast & inform upcoming work (pipeline & longer tail) Minimum and Preferred Education A degree in Marketing/or a business-related degree or equivalent work experience Minimum and Preferred Experience/Skills 5-10+ years' experience of working in large/matrix organizations, balancing multiple stakeholder requirements, preferably within a creative environment Exceptional stakeholder management and relationship development skills Experience in controlling and managing budgets Significant experience in marketing programme management in a corporate environment Adept in Adobe Creative Suite and MS Office Tools
