Are you a talented and driven problem solver who would like to join our team in Kuching? Someone with a startup mentality, who is capable of integrating into a multicultural team?While you are changing the lives of millions, you will be changing yours too.Want to be in the driver seat of this wild, yet exciting journey?**What will you be engaged in?**The Sales & Incident Resolution Specialist is a dynamic and versatile professional responsible for actively engaging in acquiring new car listings for our platform while efficiently managing and resolving accident-related matters for our hosts. This role requires a blend of excellent sales skills, strong interpersonal communication, exceptional customer service skills, knowledge of automotive processes, and the ability to navigate and resolve challenging situations.As our new **Business & Operation Support, **Associate**, **you will be in charge of:1. **Supply Acquisition**:- Actively prospect and acquire new car listings for the company's platform.- Establish and maintain relationships with automotive dealerships, private sellers, and other potential clients to expand the range of available listings.- Conduct market research to identify potential opportunities and stay informed about industry trends.- Train hosts with the knowledge and skills needed to set up and manage successful listings on our platform- Assist potential Hosts in understanding the benefits of listing their cars on our platform.- Address inquiries, concerns, and feedback from Hosts promptly and professionally.- Support line manager in Supply strategic goals for GMV growth and Supply efficiency multiplier driving, while optimising for Supply's marketplace health and sustainability2. **Accident Handling**:- Respond promptly to accident-related and late return inquiries from Hosts and guide them through the process of reporting and resolving the incident.- Coordinate with insurance providers, repair shops, and other relevant stakeholders to ensure a seamless and efficient resolution of accident claims.- Document and maintain accurate records of accident reports, communication, and follow-up actions.- Provide empathetic and professional support to Hosts throughout the accident resolution process.3.** Reporting and Analysis**:- Generate regular reports on accident resolution metrics, sales performance, and market trends- Analyse data to identify areas for improvement and implement strategies to enhance efficiency and effectiveness.First and foremost, ask yourself: _Are you customer-obsessed?_ This is the key SOCAR's prime value that drives our mission forward. If your heart and mind shout "YES, I am!", you have just identified a fundamental match between you and your future SOCAR team.- Proven experience in sales, preferably in a customer-facing role.- Strong negotiation and conflict resolution skills.- Excellent communication and interpersonal abilities.- Knowledge of insurance processes related to automotive accidents is a plus.- Proficient in using relevant software and tools for data analysis and reporting.- Ability to work independently and collaboratively in a team environment.**What will we offer you?**- Be part of the fastest-growing car-sharing company in the world!- Opportunity to drive new ideas and make a measurable impact on company metrics- Work with incredibly driven people with great executable ideas- Competitive Salary- Medical Insurance- SOCAR travelling credits- Phone allowance**What will your roadmap to join TREVO look like?**- 1 session - Talent Acquisition Team (Virtual or face-to-face)- 1 session - Hiring Manager (Virtual or face-to-face)- 1 session - CEO/CFO and/or other HODs (Virtual or face-to-face)
