Business Operations Associate

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At Liberty, we take a long-term view, and part of that is building genuine relationships, both internally with colleagues and externally with our clients and brokers.
Our people have the opportunity to make a real impact; grow their careers, recognize their potential, celebrate their uniqueness, and provide them with the knowledge and environment to succeed.
Liberty's leadership team and management have the stability, experience, and foresight to guide us through the ups and downs of the financial cycle while empowering our teams to focus on market relevance and delivering quality customer service.
Other benefits include:
Wellness and Inclusion– We offer a range of tools to support employee well-being and diversity, inclusion, and equity.
This includes health webinars, cultural induction days led by senior leadership teams, EAP guidance, employee-led community groups, office massages, generous parental leave, fresh fruits, and more.
Career Development– We offer a comprehensive induction program, promotions from within, extensive technical and non-technical training, regional and global travel and secondment opportunities, management and leadership development programs, change management training, and more.
Community and Environment– Our charities align themselves with the Liberty philosophy of helping people live safer and more secure lives, and all Liberty employees are actively encouraged to get involved in giving back to the community.
Whether that means participating in company-organized volunteering opportunities, attending fund-raising events, or using your extra paid day per year of service leave dedicated to community service.
JOB DESCRIPTION:
We are looking for a Business Operations Associate to join our team to provide specialist support to the Claims operations team, which includes in-depth claims payment investigation and the monitoring of allocated claims control processes.
The role:
Responsible for managing the day-to-day tasks associated with the claims payment fraud detection end-to-end process.
Utilise documented procedures to identify and analyse potentially fraudulent activities on claims payments.
Conduct thorough investigations and report all suspected fraud cases through the established reporting framework.
Continuously improve fraud detection methodologies and stay updated with regulatory requirements to maintain the highest standards of operational integrity and efficiency.
Approve payments up to a certain threshold within SLA.
Provide regular reporting on allocated claims control processes as per agreement with stakeholders.
Work closely with claims compliance and other relevant departments to ensure effective fraud management and claims control points.
Maintain accurate records and ensure documentation is up-to-date and accessible.
Ensure all activities comply with relevant regulations and company policies, maintaining the highest standards of operational integrity.
Undertake regular tasks as defined by the Business Operations Manager and support the Business Operations Manager in the creation and maintenance of process mappings, guidelines, and manuals and perform other related duties as assigned by your manager or other appropriate officer.
About you:
Possess a degree in any field with exposure in fraud or AML investigation within the banking or financial services industry is highly desirable.
Experience within the insurance industry or operations will be an added advantage.
Ensuring compliance with all legal, statutory and corporate affairs requirements on a timely basis.
Perform all work in a safe manner ensuring your health and safety and that of all other employees.
Contribute to an effective team environment by interacting professionally with all team members and providing development, support and assistance as required.
Taking responsibility and showing initiative in the development of your technical and soft skills.
High level of attention to detail and accuracy.
High analytical, problem-solving skills and decision-making skills.
High investigative and research skills.
Demonstrated customer service orientation and proven ability to build positive relationships with colleagues.
Organised and detail-focused, with demonstrated ability to prioritise workload and focus on outcomes.
Proactive with advanced continuous improvement and process management skills.
Strong level of self-motivation and ability to work autonomously.
Strong verbal and written communication skills.
Demonstrating Liberty core values.
What's Next?
If you believe you can make a positive contribution to our team and want to be part of Liberty's exciting future, we would love to hear from you.
Please include an updated resume, and we will take it from there.
Apply now!#J-18808-Ljbffr