ABOUT US
Build the Smarter Way to Shop!
ShopBack , the #1 rewards and discovery platform in Asia-Pacific, enables shoppers across the region to shop "The Smarter Way”. It is a one-stop rewards and discovery platform for users to earn cashback, while delivering performance-based marketing to merchants. First launched in Singapore in 2014, ShopBack has since expanded its reach to Malaysia, Indonesia, the Philippines, Thailand, Taiwan, Australia, and more recently, Vietnam and Korea. In Singapore, the company has also extended its service offering with ShopBack GO, an app-based rewards platform for in-store shopping, dining, and entertainment. We are a passionate team that wants to drive innovation and build a product that we love and are all proud of!
ShopBack partners with over 4,000 merchants including Taobao, Expedia, Shopee, ZALORA to reward its users with cashback across a wide range of categories including general merchandise, travel bookings, fashion, health and beauty, groceries, and food delivery. To date, US$100m in cashback has been awarded to our over 20 million users.
We have global ambitions and are up against international incumbents in a rapidly emerging field! We are expanding our existing team and are looking for passionate talent across APAC to be part of this exciting journey. If you are inspired to take up new challenges and leave a mark on the e-commerce landscape, then come and be part of our growing ShopBack Family!
The Business Process Executive role is a Regional role, focused on implementing business processes across all markets. The business process executive will support internal ShopBack users including (Business Development, Operations and Finance) with process implementation and automation to support scale.
Process Definition
Design and Document Shopback Business Processes, to ensure requirements from all internal stakeholders are met.
Manage Salesforce roadmap in alignment with business needs.
Identify and prioritize backlogs of feature requests from the business
Monitor and manage releases and bug fixes
Process Deployment
Work closely with product and engineering teams to integrate third parties solutions with our proprietary backend systems.
Train users and drive adoption for the processes released.
Develop validation rules to ensure that the process followed by teams across the region.
Conduct user acceptance tests and work with key stakeholders on adoption of new processes.
Business Analysis
Conduct time trials to benchmark the efficiency of current processes
Measure the impact of new processes and measure the productivity improvement metrics
Ensure data integrity for all business processes within third parties solutions
Support stakeholders to monitor business metrics through the creation of reports and dashboards
Requirements
Exceptional communication skills.
Qualifications includeSalesforce Administrator certificationalong with a diploma/ Bachelor's Degree.
Min. 2 - 4 years of working experience in the related field
Patient, ability to listen and understand stakeholder concerns.
Problem solver, ability to break down a business use case into a series of actionable steps.
Influential and motivating when collaborating with stakeholders and driving user adoption.
Solution focused. For a single set of requirements, there could be several solutions. The Business Process Executive should narrow down the solutions keeping in mind the business goals, user experience and company priorities.
Project management skills to manage pipeline, deadlines, prioritization and process
