Business Support Analyst

Business Support Analyst


Business Support Analyst

Details of the offer

Who are we looking for:
We are looking for a Business Support Analyst who is energetic and ambitious. You will play a part in developing solutions that will completely revolutionize the construction industry. You will support development and execute tests to ensure product quality, conduct inside sales and customer service at the same time.
Who will you be working with:
If you connect with any of the description below, please apply immediately:
Purpose driven
Hungry, ambitions, and self-motivated
Meritocratic, results/performance >age/bureaucracy
Resourceful, independent, chart our own destiny
Determined, perseverance, and hard working
Creative, innovative, out of the box
Yes, the above is everyone of us at Hubble
What you will be doing:
Provide support to set up Hubble systems.
Onboard new clients.
Providing customer support by following up with queries under HubbleCare.
Providing first level support for incidents and end user related enquiries.
Giving your best to represent end users’ needs and issues, escalate situations as required.
Keeping them informed on the status of their request and guiding for their best satisfaction and productivity.
Identify, record, and track bugs thoroughly.
Involvement in the system integration-testing phase prior to implementation.
Plan and coordinate end-user training for any system implementations or enhancements.
Conduct User Acceptance Testing (UAT).
Build relationships and interface between customer and producing agreed status updates.
Protect the team from unnecessary pressure by maintaining a disciplined and logical approach to tackling the unexpected.
Generate new sales opportunities by re-establishing relationships with pre-existing clients and new potential leads.
Evaluate potential solutions and make recommendations to resolve business problems.
All other administrative duties.
What we need from you:
Bachelor's degree with good academic results.
Fresh graduates preferred.


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