Chat Support Specialist

Job Description:

We are looking for a Chat Support Specialist to join our team at Celcom Axiata Berhad in George Town, Penang. As a Chat Support Specialist, you will be responsible for providing excellent customer service through chat support channels. This is a part-time position at the Associate Level with a minimum of 2 years of experience.

Responsibilities:- Respond to customer inquiries and issues via chat in a timely and professional manner- Provide accurate information and assistance to customers regarding products and services- Resolve customer complaints and escalations to ensure customer satisfaction- Maintain detailed records of customer interactions and transactions- Collaborate with other departments to ensure customer needs are met- Identify opportunities to improve customer experience and service quality- Stay up-to-date on company products, services, and policies

Requirements:- Passionate and motivated about providing exceptional customer service- Strong people management and analysis skills- Minimum of 2 years experience in a customer service role- Excellent communication skills, both written and verbal- Ability to multitask and work in a fast-paced environment- Proficiency in using chat support software and systems

Benefits:- Company transportation- Remote work flexibility- Relocation allowance

Working Environment:At Celcom Axiata Berhad, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and supportive work environment where employees can thrive and succeed.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement:Celcom Axiata Berhad is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.