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ResponsibilitiesForefront of establishing and maintaining relationships with our clients who are multi-national companies from varying industries.
First point of contact and go-to person for the clients on all matters related to their business traveling needs and challenges.
Have a good understanding of their company travel requirements and to ensure we always meet these requirements.
Instrumental in driving client satisfaction and revenue growth through strategic relationship building, effective business planning, and most importantly seamless internal collaboration.
Required to work with internal stakeholders including Operations, Technology, Billing, Pricing, Finance, and MICE teams.
Be the primary point of contact for the assigned portfolio of clients and maintain regular and consistent communications with these clients.
Be attentive and understanding to the needs and challenges faced by the client and proactively satisfy and resolve such needs and challenges by working closely with internal stakeholders.
Developing new and potential clients to establish a business relationship with them.
Ensure all payments from clients are invoiced, collected, and received on time and carry out any necessary follow-up in the event of overdue.
Ensure the company travel policy of the client is reflected accurately in the system and highlight any discrepancies or inconsistencies to the relevant internal stakeholders.
Prepare and provide any report and presentation deck that is requested by BCD Travel Global or the client from time to time.
Work RequirementsDiploma and above in business administration or a similar area.
2-5 years of proven experience in customer experience and/or account service management.
Able to write and speak English fluently.
Necessary skills required to create proposals and presentations for clients.
A team player with excellent organizational and problem-solving skills to meet goals and ability to set priorities.
Travel Management Company (TMC) account management experience preferred.
SkillsCommunication
Relationship-building
Problem solving
Strategic thinking
Presentation
Business planning
Microsoft Office (Intermediate)
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
How many years' experience do you have as a programme manager?
Perks and benefits: Medical Hospitalization & Personal Accident Insurance.#J-18808-Ljbffr