**Client Servicing Executive (Digital Marketing)****Responsibilities**:- Identify opportunities to market the agency's services to existing and new clients and monitor and develop new services for the agency.- Deliver service-level agreement commitments on availability, reliability, and client response turnaround time.- Maintain good relationships with clients to retain and protect our customer base against attrition.- Keep clients updated on the progress of each project or campaign while responding to their concerns and feedback promptly.- Assist the team in business support and coordinating day-to-day account activities.- Support sales and marketing by providing relevant information including customer feedback and sales leads.- Develop presentations, proposals, and reports for clients.- Brief and collaborate with the respective teams to gather data on campaigns to evaluate performance and recommends ways to improve campaign performance.- Be knowledgeable of company capabilities and products/services and be up to date on digital marketing solutions to effectively communicate all offerings to clients.- Proactively provide the Account Servicing Manager with regular updates on accounts activities, including status and call reports.- Management of project timeline and expectation, while building strong relationships in the process to achieve customer- satisfaction.- Ensure actions and key deliverables were being met and kept within the defined scope along with all internal and external team members.- Be the main communicator between in-house designers and clients by providing an accurate translation of the web feature and design requirements.**Requirements**:- 1 to 2 years of experience in advertising, digital, social, and client-facing in an agency environment.- Experience in project management and ability to communicate expectations firmly.- Excellent command of English.- Passionate about digital marketing, understanding trends, digital strategies, and metrics.- Ability to tell stories with data.- Ability to adapt to a fast-paced environment.- Ability to multi-task and handle numerous projects simultaneously.- Highly organized with a keen sense of attention to detail.- Ability to perform under stress to meet deadlines while maintaining a high output standard.**Benefits & Remunerations**:Salary Range: RM2,300.00 - RM3,000.00 per month- Commission and incentive are available for this role.- Annual salary review- Performance bonus- Annual & medical leave- Healthcare benefits- Transport claim- Meal claim- Birthday voucher- Alternative work-from-home schedule**Salary**: RM2,400.00 - RM3,200.00 per month**Benefits**:- Professional development- Work from homeSchedule:- Monday to FridaySupplemental pay types:- Performance bonusAbility to commute/relocate:- Miri: Reliably commute or planning to relocate before starting work (required)**Experience**:- Digital marketing: 1 year (required)
