Description Cloud Operations Engineer Kuala Lumpur, Malaysia Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the only company bringing together content, commerce, and data into one connected platform that delivers more than 500,000 digital experiences every day. Leading companies including American Express, ASOS, Carnival Cruise Lines, Kimberly-Clark, L’Oréal and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com Our employees are our foundation. Sitecore is built upon a diverse group of passionate, innovative, and collaborative individuals located across four continents and over 20 countries. The Sitecore values of Foster Collaboration, Push Boundaries, Take Ownership, Cultivate Community, and Customers First are what drive and unite us across the globe. Learn more about the Sitecore values here: https://www.sitecore.com/company/our-values Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we are looking for a skilledCloud Operations Engineerto work as part of ourdynamic and innovative engineering team. Position Summary: As an engineer on ourCloud Operations team, you will be working directly with the production systems behind all Sitecore Cloud offerings. You will be responsible for maintenance operations, deployments, resolving technical incidents and executing commercial service requests, all while focused on continuous improvements of the service delivery capabilities. Responsibilities: Execute technical and commercial operations of appropriate service catalogs Identify and manage resolution of technical issues on production cloud systems Monitor health of all Sitecore Cloud services, proactively reacttooutage or service level downgrade scenarios Perform service deployments in high-availability production environments Provide relevant status about the state of Sitecore Cloud systems by communicating to Sitecore customers, Technical Support and Product Development teams Occasionally participate in 24x7x365 shifts Continuously improve regular operations by automating procedures and optimizing processes Job Qualifications: 3 or more years of experience in enterprise technical support, IT Operations or similar Strong automation track record, preferably using PowerShell and/or C# Experience with execution of regular systems health monitoring Hands-on experience in identifying, recording and tracking bug reports for Development teams In-depth knowledge of network structure, web application architectures and related technologies Production experience on Microsoft stack (Windows, IIS). Knowledge of.NET Framework and ASP.NET is desirable Strong knowledge of Microsoft Azure and cloud environments specifics Database administration experience with Microsoft SQL Server, MongoDB or similar Excellent English verbal and written communication skills Excellent problem solving and logical thinking skills Desire Attributes: Experience with ITIL or MOF (Microsoft Operations Framework). ITIL Certification is a plus Configuration of advanced monitoring in production system with Azure App Insights, System Center Operations Manager or similar tools Familiarity with Continuous Deployment practices, TeamCity or Jenkins tools Understanding of security hardening, access management practices Computer science, math or engineering degree is a plus Good Japanese verbal and written communication skills is a plus Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
