Cluster Lead - Rtr

Job Description and Accountabilities
Ensure all transactions (revenues, provisions, operating expenses, etc.)
are recorded properly and in accordance with the definition set on DPDHL Accounting Manual and International Financial Reporting Standard (IFRS).
Review general or nominal ledger entries regularly to minimize, if not eliminate, adjusting entries and to detect any under or overstatement of expenses on time.
Analyze and compare month-on-month expenses to attain uniform distribution of costs during the year and make an accrual when appropriate to have consistency in reporting expenses.
Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e., fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation, etc.).
Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner.
Ensure that all reporting deadlines are consistently met.
Organize and plan work schedules independently to meet service delivery levels with minimum guidance and take appropriate actions to resolve issues independently without much supervision.
Plan, manage, and control cost-effective delivery of services.
Manage and sustain supervisory and quality review/verification as per global SOPs, network policies, and required controls (CRISP and external audit controls) to ensure compliance and achieve center's audit KPI.
Collaborate with all functions and support each function in ensuring process compliance and continuous service excellence.
Take ownership of escalations or handle critical concerns raised by the business.
Support the development of future process experts.
Regularly review KPIs or performance indicators.
Identify training needs and opportunities to develop a highly skilled functional department.
Periodically review manpower needs and backup plans for each team to ensure seamless delivery to business partners.
Support new and existing team members through proper knowledge transfer; sharing of resources, knowledge, experience, and best practices, thereby ensuring quality is maintained through staff transitions.
Support team members as needed, demonstrating monitoring abilities as well as management and motivation of the team members.
Timely update/modify RTR Process documents/CRISP control documents to align RTR processes and ensure compliance with GOM.
Assist in project rollout, testing, and guide the team on project implementation from a service line perspective.
Consolidate and present Service Performance Review deck to Business Partners, together with preparing minutes/outcomes of the SPR discussion.
Work according to Internal Controls/CRISP requirements, handle audit queries, and provide mitigation plans where needed.
Proactively identify process improvement opportunities and discuss them with business partners.
Review IRM's/Issue Log regularly and follow up on open items to resolve issues in a timely manner.
Review Balance Sheet accounts to ensure they are properly reconciled on a monthly basis with the team, proactively discuss and follow up with the business partner, and clear aged items.
Educational Qualifications
Degree Holder or equivalent by experience.
Expected Years of Experience
At least 5 years of work experience, preferably in a finance environment (similar or comparable position in a Shared Service Centre is an advantage).
Knowledge & Skills
Passion for People
Passion for leading and developing skills
Respectful of individual and cultural sensitivities
Relentless in building and sustaining high-performing teams
Strongly committed and adept in giving feedback to people to build confidence and competence
Team player and able to work in a multi-cultural environment
Rigorous in seeking talent and building on potential
Passion for Quality and Continuous Improvement
Passion for doing things right the first time
Relentless in solving problems and issues
Strongly committed and adept in addressing business and customer issues
Rigorous in analyzing data from multiple systems
Passion for Customers
Driven to support business priorities
Cross-department consultation and collaboration
Commitment to Excel
Taking Direction and Responsibility
Building and sustaining effective professional relationships
Business Acumen
Constructive Challenge
Strong process knowledge
Well versed in all CRISP Control and Audit requirements
Strong communication and influencing skills
Proven ability to plan, organize, and drive change
Possess strong analytic skills on data
Computer skills: fluent in working with MS Office and database end-user tools
Language skills: fluent in English#J-18808-Ljbffr