Clarivate™ is a global leader in providing trusted information and insights to accelerate the pace of innovation. We offer subscription and technology-based solutions coupled with deep domain expertise that cover the entire lifecycle of innovation – from foundational research and ideas to protection and commercialization. Today, we’re setting a trail-blazing course to help customers turn bold ideas into life-changing inventions. Our portfolio consists of some of the world’s most trusted information brands, including the Web of Science™, Cortellis™, Derwent™, CompuMark™, MarkMonitor™ and Techstreet™. We employ 5,500 colleagues in more than 40 countries. Clarivate is a public company. We are listed on the New York Stock Exchange under the ticker NYSE:CCC. At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people. Join the team that is improving the way the world creates, protects, and advances innovation. Mandatory skill: Fluency in both written & spoken English & Korean language Description: If you’re ready for a great career opportunity, now is the time to join Clarivate. The role of the Inside Sales Account Manager is to manage an existing list of accounts to achieve the desired retention rates and develop new business potentials for the Web Of Science EndNote product platform – an industry standard commercial reference management software used to manage bibliographies, citations & references. This role will be located in the Penang, Malaysia office and reports into the Commercial Sales Director for the Clarivate scientific & academic analytics subscription-based products & services. The ideal candidate has a proven track record of success in delivering sales results within a fast paced & highly competitive sales environment. This is a great opportunity for an energetic Account Manager to effectively renew & retain a list of existing accounts for the assigned business and pursue upsell opportunities. Key Responsibilities: To achieve/exceed territory sales plan by achieving the desired retention & new business targets Forecast accurately to your direct manager with constant communication throughout each month Work efficiently with customers, qualify & execute on new leads and to comply with a pre-defined Clarivate’s sales cycle process which includes the defined process of the CRM tool Salesforce Be constantly learning and improving upon your understanding of the relevant set of Clarivate products that are sold to the user base. Ensure you have a strong understanding of competitor products and services and how we can successfully position ourselves against them. Actively participate in team meetings and events and share best practices of your customer, product and sales knowledge to enhance team collaboration, resource virtualization & productivity Maintain adequate telephone and MS Teams meeting volumes as defined by Sales Management. Responsible for creating and updating account profiles, providing quotes and booking deals in Salesforce.com. Identify potential targets and contact lists for core job roles within existing clients Execute on quarterly initiatives, integrated marketing campaigns for verticals, blitz campaigns, etc. Assume responsibility to establish & maintain effective communication & coordination with assigned Field Account Manager & other functional team members Ideal Candidate Profile: A self-starter who is not afraid of taking the initiative and generating their own ideas on how to find and grow new business Language Proficiency
- Excellent in both English & local language of the assigned geographical market in verbal/written skills, preferably also equipped with good presentation skills Persistent and motivated to overachieve against target Excellent sales, account management and leadership skills Great organization and time management skills • General knowledge and understanding of utilizing SFDC The ability to establish & cultivate strong internal & customer focused relationships and work seamlessly within a matrix managed environment Desire to grow in your career and work in a fast-paced environment Experience: Previous experience related to academic consortium & research institute is a plus Experience working with end customers and local resellers & distributors 4-year undergraduate college degree in research & education or relevant work experience including 2 years of sales experience in a hybrid sales role as both hunter & farmer Fluency in both written & spoken English & Korean language Curious, flexible and competitive Enthusiastic and energetic self-starter Ability to work independently and contribute in a team environment Proficiency in MS Teams, Salesforce.com, MS Word, PowerPoint, and Excel applications is preferred It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.
