Credit & Collections Analyst 2-Fin-Mandarin Speaking-20000VH3 Applicants are required to read, write, and speak the following languages: Chinese-Mandarin
Preferred Qualifications
Roles and Responsibilities of Business To Business Collections Lead Analyst
Collections team (Part of Order to Cash Group) is primarily responsible to ensure that the company’s accounts receivable are converted to Cash (collected) as soon as possible from the date of sale. It is also responsible to ensure that the company’s DSO (DAYS SALES OUTSTANDING) is well within the market standards and internal benchmarks. This role requires you to partner with customers and other stakeholders within the Organization, where by you provide resolution to the customer issue, remove the payment barriers, provide a good customer experience and facilitate faster collections.
Below are roles and responsibilities expected from Collections Lead Analyst:
- Interact with internal and external stakeholders through calls and emails. More focus on calls
- Able to independently manage the assigned ledger / country with minimal help from manager
- Be a process expert and should be able to help & mentor team members
- Participate and contribute in projects
- Understand and work closely with the stakeholders & Customers
- Independently lead certain of the monthly / fortnightly calls with stakeholders.
- Develop and maintain relationships with key stakeholders internally and in local countries
- Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets
- Enforces agreed contractual payment terms at all times while maintaining good relationship with customers
- Customer service oriented approach. Always keeps communication channels open with the customers in order to achieve WIN-WIN situation at both ends
- Does ‘Smart Escalations’ within customer’s chain of management, Oracle Collections management and Sales hierarchy in case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding invoices
- Identifies payment barriers at early stages and takes proactive steps to prevent such issues by working with other stakeholders within Oracle and at customer side (Dispute Management)
- Performs all day to-day activities in line with Global Policies and Procedures
- Partners with Oracle Credit team and ensures that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise
- Conducts periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments
- Ensure that there are minimal surprises to Oracle Business Finance teams and Sales team by ensuring all of the right information is sent to them in timely manner on situations related to Credit Hold and Revenue Impact
- Enforces collections leverages of Support Restriction, Credit Hold and Legal action as per the global policies and procedures on all undisputed invoices at right intervals
- Works internally with other Oracle supporting groups i.e Order Booking, Cash Applications, Credits, Contracts, Revenue Recognition, Tax, Controllers and Accounts receivable teams to resolve all disputes raised by the customers
Preferred Qualification / Skills
- Graduate in any stream
- Minimum 4 years of work experience in customer service
- Excellent in Mandarin/Cantonese/Korean, both in speaking and written, able to communicate with finance leaders, internal and external stakeholders
- Strong written and oral communication in English
- Order to cash experience preferable
- Interpersonal skills
Detailed Description and Job Requirements
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.
You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.
Job
: Finance
Travel
: No
Location
: MY-MY,Malaysia-Kuala Lumpur
Job Type
: Regular Employee Hire
Organization
: Oracle
