This position is part of the Global Financial Operations team, based in our Malaysia office. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and an extremely positive attitude. As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone, email, requesting payment and reconciliation of compensation owed, while educating them on the benefits of partnering with us. This position requires an organized team player with strong communication skills. The role requires either one year of experience in collections, customer service, or the travel industry.
What you’ll do
Make pro-active and professional collection calls. Send reminder emails to hotels regarding unpaid invoices
Analyse, understand and tackle reasons why hotels do not settle on time
Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Group team
Follow up with hotels on a recurring basis, building strong relationships
Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
Possess ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets
Who you are
You’ll fit this role if you have
Minimum educational level: Diploma or equivalent
Business level proficiency in Vietnamese & English Language
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and have an ability to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and ability to work in a fast-paced, changing environment
Strong internet research skills
Ability to handle potentially volatile situations
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
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Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
