Sephora, a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.
Sephora SEA’s retail activity spans over 8 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia, New Zealand and Korea) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over eight countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.
Sephora Malaysia is looking to recruit a CRM Assistant Manager.
Sephora Beauty Pass is the loyalty program at the heart of our relationships with millions of beauty lovers across Southeast Asia.
You will shine here if you enjoy…
Building a data-driven customer strategy to achieve:
Growth of active member base via retention, recruitment and reactivation
Engagement with Sephora Beauty Pass loyalty program
Customer experience metrics e.g. Net Promoter Score
Partnering technical and analytical experts in the regional Centers of Excellence:
Being the go-to person for understanding and engaging the Malaysia customer.
Build lifecycle marketing journeys around key customer segments in order to grow customer value via retention and increased purchase frequency.
Working with and influencing the broader e-comm and marketing team to ensure that campaign plans, content and segmentations are data-driven and aimed at achieving customer-centric results.
Conduct ad-hoc analyses to shape local initiatives and enhance Malaysia customer insights.
Work cross-functionally to ensure delivery of best-in-class loyalty experiences and rewards both in-store and across our online platforms.
Be the advocate to drive adoption and evolution of automation and personalization across marketing channels.
We would love to hear from you if…
You are proficient in SQL and relational database
You have working knowledge of digital marketing technologies - experience in Salesforce Marketing Cloud will be an added advantage.
You have strong commercial acumen, preferably with retail and e-commerce experience
You have the ability to communicate complex ideas with clarity for stakeholders at all levels
You strong presentation and consulting skills
You are enthusiastic and keen to learn, with a passion for self-development
You have problem solving skills + creativity
You enjoy working with others and getting involved in across a range of projects & challenges
You have a good sense of humor and the ability to stay calm in a storm
While at Sephora, you’ll enjoy…
The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge, but building a personalized career plan with you so you continue to evolve and build your skills.
The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
