Customer Care Admin

**Responsibilities**:- We are hiring a Customer Care Admin to manage customer queries and complaints. Your duties include: process orders, modifications, and escalate complaints across a number of communication channels.- Ultimately, you will help to establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.- Job responsibilities:- 1. Maintaining a positive, empathetic and professional attitude toward customers at all times.- 2. Responding promptly to customer inquiries.- 3. Communicating with customers through various channels.- 4. Monitor customer complaints on social media and reach out to provide assistance- 5. Acknowledging and resolving customer complaints.- 6. Knowing our products inside and out so that you can answer questions.- 7. Processing orders, and requests.- 8. Keeping records of customer interactions, transactions, comments and complaints.- 9. Communicating and coordinating with colleagues as necessary.- 10. Providing feedback on the efficiency of the customer service process.- 11. Ensure customer satisfaction and provide professional customer support.- What we are looking for:- 1. A TEAM Player.- 2. 'Nothing is Impossible' attitude with a positive growth mindset.- 3. Exceptional communication skills both verbal and written.- 4. Self-starter who is comfortable in fast-paced environments.- 5. An outstanding problem solver and proactive.- 6. Ability to stay calm when customers are stressed or upset.**Benefits**:- EPF- SOCSO- Annual Leave