Customer Care Executive - Front Line

Customer Service Executive We are seeking a dynamic, energetic retail assistant to join our growing organization. In this position, you will play a key role in providing stellar customer service experiences on a daily basis. You must be organized, detail-oriented, and knowledgeable our products with an engaging, upbeat personality.
Duties and Responsibilities
Greet customers and make them feel welcome
Maintain a clean, organized, and comfortable work station
Be attentive to customers, providing answers to any questions and make recommendations
Assist to boost up the in-store sales.
Assist shoppers with merchandise (type of product, choice of plans available collecting items from back inventory if needed, etc.).
Restock items that are running low and maintain proper display appearances
Assist with inventory counts and placement of new products, including new in-store or window displays
Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)
Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system
Requirements and Qualifications
Previous retail and/or sales experience a major plus
Computer literate and comfortable using POS systems
Thrives working in a fast-paced environment as part of a team
Available to work on shifts and weekends
Excellent customer service and strong interpersonal skills
Candidate must possess at least a Primary/Secondary School/SPM/?O? Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor?s Degree, Post Graduate Diploma, Professional Degree, any field.
Required language(s): English; Malay and Mandarin (added advantage)
Able to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Enthusiastic, friendly and energetic