Customer Care Executive/Supervisor

Job Highlights Outstanding Career Advancement and Growth Competitive Salary and Benefit Package
Job Description
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??????????/ SPM//"O" Level/STPM - SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U / ???????????
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??????????Excel, Word, Outlook ?Power point
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Duties & Responsibilities : ???????
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Requirements :
Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U / Diploma or Degree in any field
Required language(s): English, Bahasa Malaysia, Mandarin
At least 1 year(s) of working experience in the related field is required for this position
Must be willing to work in shift
Must be willing to work on weekend and public holiday
Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
Computer proficiency to include Excel, Word, Outlook and company software system
Maturity and self-motivated
Preferably Junior Executive specialized in Customer Service, Hotel Management/Tourism Services or equivalent
Mandarin speaking is an advantage
Grooming is an asset
Duties & Responsibilities :
Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
Register all VIPs coming in, make sure all pertinent information is obtained and recorded
Deliver excellent customer service to all guest to ensure quality service thorough their stay
Assist and supervise the housekeeping team and perform quality checks
Maintain clean and organized workspace to enhance productivity
Adhere to all company standards, procedures and guidelines
To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to- time
To answer incoming enquiry and make necessary appointment arrangement
To assist in attend customer and close sales/follow up on sales, provide before and after sales services
Create frequent reviews and reports based on sales and marketing activities
To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer
Responsible for customers? enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
Assist in create and manage sales document include invoices, receipts etc
Good understand with work flow and services provided by the company
???? / Location :Ampang Hilir, Petaling Jaya