- Handles customer service inquiries and problems via the telephone recording consistent problem areas.
- Customer service is the primary function.
- Calls are non-routine and require deviation from standard screens, scripts, and procedures.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Requires extensive knowledge of the organization, products, and/or services.
- May require advanced problem solving.
- May assess needs and suggest/promote alternative products or services.
- May be linked to incentive plans in some countries.
When the world wakes up on the other side of the world, your role delivers best in class service impacting the lives of customers. Here in Malaysia, you will claim the night with your presence, creative solutions and nocturnal focus for our customers. This puts you on the forefront of developing a career with a world-class global brand.
As a Customer Care Professional with American Express, you are the beacon of the world’s best customer service experience. When the world gets dark, you suit up to engage and build customers’ relationships with the company while delivering powerful tailored solutions every day. You answer the call to greatness by exceeding all expectations with empathy and care. Your creativity, commitment and dedication reaffirm the reason why a member is with American Express.
Join the Night Shift Team - have breakfast at dinnertime, sleep through rush hour and save the day when the world is at its darkest. Make a difference today.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
- A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
- Competitive Salary – Get paid what you’re worth.
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.
Minimum Qualifications
Here are the qualifications we are looking for:
- Previous customer service experience with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
- Proven success in a customer service environment.
- Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment.
- Willing to work on night shift.
- Diploma, equivalent or higher.
ReqID: 20002768
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 17, 2020, 12:45:05 AM
