Customer Service Admin

_**URGENT!**_**Location**:Georgretown, Pulau Pinang**Essential Duties and Responsibilities**:- Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time- Always maintaining a positive, empathetic and professional attitude towards customers- Responding promptly to customer inquiries- Follow up the cases, keep the promises- Ensure a good understanding of the company products and services and always maintained- Provide detailed information about products and processes- Communicating with customers through various channels- Acknowledging and resolving customer complaints- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded.- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)- Accurate data entry- Communicating and coordinating with colleagues, especially with sales force- Pick stock lenses- Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager**Key Competency**:- Highly developed interpersonal skills- Excellent verbal and written communication skills- Active listening skills- Problem analysis, independent decision making and problem-solving skills- Attention to detail and accuracy- Customer service orientation, customer centricity mindset- Adaptability- Initiative- Empathy- Positive attitude- Stress tolerance- Good time management- A good team player with a flexible and proactive approach- Works with integrity and ethical; Upholds organizational value- Education: High school diploma or equivalent- Experience_- o At least 1 year of experience working with customer support- o Previous experience with customer service and data entry- o Mandarin speaker required for this role- o Optical experience is an advantage- Essential Skills Required:_- o Accurate numeracy skills- o Comfortable using computers- o Knowledge of customer service principles and practices**Work arrangements**1. Mon - Fri =9am - 6pm2. Sat = 9am - 1pm**Job Types**: Full-time, Permanent**Salary**: RM3,500.00 - RM4,000.00 per monthSchedule:- Monday to Friday- Weekend jobsApplication Question(s):- Expected salary?- Notice period?**Education**:- STM/STPM (preferred)**Experience**:- Customer support: 1 year (preferred)- Administrative: 1 year (preferred)- Microsoft Office: 1 year (preferred)**Language**:- Mandarin (required)