Customer Service / Client Relations Supervisor / Team Lead

About our Client

Company with excellent global support and training
Accessible via public transport
Regional exposure to work with multiple countries

Our Client is a Multinational Company and a top leader in its respective industry. Being a public listed MNC with over billions of revenues, they invest massive resources into their staff training programme to develop their people from the ground. They are currently expanding and is looking for multiple Supervisor / Lead - Customer Service. This is a supervisory role.

Job Responsibilities

Supervise and coach juniors and and staffs under you (approximately 15 people) on all Customer service / data management related matters
Ensure all outbound shipments data are completed by the staffs accordingly
Ensure all inbound cleansing and data classification are completed accordingly
Submit monthly reports and establish future action plans
Organise appropriate shift hours for each staffs within the team
Responsible for the logistic outbound and inbound data entry, ensuring that all transport and customs requirements are met.

Requirements:

At least Diploma/ Degree in any relevant field, with at least 1 year of supervisory experience.
Willing to work on flexible shift hours on a rotational basis (shift allowance will be provided regardless if you are on normal or night shift)
Any candidate with supervisory experience within the following industry - Travel Agency, banking, financial service, Customer Service, Content Review, Data Management, Master Data, KYC
Ability to supervise up to 15 agents or more.
Knowledge in basic Excel, pivot table.

How to Apply

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