We are looking for Customer Service / E- Commerce Executive to be responsible for managing SW Food Group's social media enquiries, handle customer inquiries and complaints, and coordinating with the sales team to ensure customer satisfaction.
Key Responsibilities: Customer Service -Manage and respond to customer complaints or inquires received via social media, phone or email -Assign complaints to the sales team for follow up and ensure timely resolution -Liaise with the sales team to communicate customer feedback and complaints -Follow up with the sales team to ensure customer issues are addressed effectively E-Commerce Support -Fulfill and pack e-commerce orders accurately and efficiently to meet delivery timelines -Manage the online product catalogue, ensuring accurate and up-to-date product information -Update product descriptions, images, pricing, and inventory levels on the e-commerce platform -Coordinate order processing, fulfillment, and shipping operations with Logistics and Warehouse and Production teams -Ensure timely and accurate delivery of customer orders, maintaining high levels of customer satisfaction -Oversee overall e-commerce platform maintenance and work on continuous improvements -Collaborate with IT teams or relevant parties to manage the online payment processing systems, payment gateways, transaction security protocols, and address potential vulnerabilities and risks -Provide support to customers regarding order-related inquiries, product information, and e-commerce platform functionality -Collaborate with Customer Management and IT teams to address customer concerns and inquiries or issues with online platform -Collaborate with the Marketing teams to align e-commerce activities with broader marketing strategies -Assist in implementing digital marketing campaigns to drive traffic and sales through the e-commerce platform Others -Assist on others eCommerce activities as and when necessary -Provide marketing-related administrative support as needed [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-serba-wangi-sdn-bhd-job-customer-service-e-commerce-executive] Requirements: Customer Service Executive -Minimum diploma in Marketing, Business, Mass Communication or a related field -Prior experience in customer service or social media management is preferred -Familiarity with social media platforms and tools is an advantage -Strong communication and interpersonal skills -Ability to handle customer complaints professionally and empathetically E- Commerce Executive -Bachelor's degree in E-commerce, Business, or a related field -Minimum 1 to 5 years' experience e-commerce roles with a focus on product catalogue management and order processing (fresh graduates also welcome to apply) -Knowledge of e-commerce platforms, payment processing systems, and security protocols