Customer Service Executive (6 Months Contract)

Chez Lyreco, nous croyons qu'il est important de travailler ensemble pour demain (working together for tomorrow), ce qui signifie rechercher constamment à innover et à évoluer pour que nos collaborateurs et nos clients puissent continuer à être satisfait. Nous croyons en une culture qui valorise nos collaborateurs et les incite à donner le meilleur d'eux même. Nos valeurs fondamentales de passion, d’excellence, de respect et d’agilité y jouent un rôle essentiel. Grâce à un mélange parfait de l'humain, de technologie et de notre politique de responsabilité sociale, notre avenir est brillant.Lyreco s'engage en faveur de la Diversité. Nous garantissons le respect des règles de non-discrimination à l'embauche et nous nous engageons en faveur des publics éloignés de l'emploi.Vos missions :MAIN ROLES & RESPONSIBILITIES :Answer incoming calls & attend to emails from customers in regarding of placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.To process and maintain customers account and record accurately into the SAP system.To attend to and resolve queries/litigations from customers and sales people; and closely follow-up till closure of case.To receive and process orders from internal and external customers via telephone/fax/email and online ordering whenever necessary.To be punctual and maintain perfect attendance.To take responsibility towards work floor requirementsTo undertake other responsibilities and duties assigned by manager from time to time.QUALIFICATIONS AND SKILLS:Good understanding of customer service expectation.Able to work under minimal supervision and to work in a team.Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately, multi task and within strict timelinesHighly customer focused and able to demonstrate excellent communication/telephone skills.Computer literate and proficient in MS Office. SAP experience is added advantageA high level of integrity and commitmentAttentive, accurate and focused, with careful eye for detailDynamic and resilient towards challengesOnly candidate eligible to work in Malaysia will be considerSalary offer is RM1,800 + performance incentive