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Company:

Shopback-2

Place:

Other

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Details of the offer

ABOUT US The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.

Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more!
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From handling general inquiries to resolving customer disputes, we address every issue promptly and effectively to ensure every customer returns like a boomerang! You will play an integral role in ensuring that every customer is satisfied and their feedback is heard.
Responsibilities

The first point of contact in addressing queries promptly and effectively.
Managing our onsite feedback form.
Listen to feedback, process the information, and deliberate a best-response in line with the team's business objectives.
Assist the rest of the local operations team in fulfillment, business process optimization, due diligence, and strategic partnerships.
Requirements

Prior experience with customer service/support services is a plus
Fresh graduates are welcome to apply
Strong interpersonal and communication skills – both written and spoken
Empathetic, yet business-oriented, and able to think and respond on your feet at the same time
A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help
Professional working proficiency in both reading and writing English.
And most importantly, a genuine heart to help solve our customers' problems!
This is a 6-months contractual role, renewal/permanent conversion is subject to performance.
Able to work on rotating shifts.
Perks
- Candid and open culture - all the way to the top
- On-the-job learning with structured training
- Talented and driven teammates across the region
- Transparent career progression paths and coaching support
- Fun-filled activities and celebrations all year round
- Competitive compensation and stock options
- Hybrid Work Arrangement & Work-From-Anywhere Benefit