Customer Service Executive

This job is all about helping customers!
You'll answer questions, solve problems, and keep track of interactions.
You might like this job because you enjoy making people happy and working in a team to improve service quality.
ResponsibilitiesRespond to customer inquiries via phone, email, or live chat in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Resolve customer complaints, issues, and concerns in a courteous and effective manner.
Process orders, returns, and exchanges efficiently.
Maintain a detailed and accurate record of customer interactions in the system.
Follow up with customers to ensure satisfaction and to address any ongoing issues.
Collaborate with other departments to resolve customer issues or improve service delivery.
Stay updated on product knowledge and company procedures.
Meet individual and team performance goals and targets.
Job RequirementsHigh school diploma or equivalent (Associate's degree or higher is a plus).
Previous experience in customer service or a related field is preferred.
SkillsCustomer Service
Company BenefitsWe prepare commissions, bonuses, and increments for those high-performing employees.
You will get the rewards if you achieve company targets!
We provide Apple MacBooks for portability and convenient office tools.
Enjoy delicious snacks during high-tea time (for KL branch!)
Coffee machines are provided in the office, allowing you to make your preferred coffee anytime.
We value the growth of employees, supporting continuous learning to develop your skills and abilities.
Our KL office is situated 1km from MidValley, and near our Penang office, you can find Zus Coffee, Family Mart, and many more!#J-18808-Ljbffr