Customer Service Executive

PositionCustomer Service Executive (Malay English, Work in Office)
Job DescriptionRespond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
Resolve customer complaints to achieve high customer satisfaction.
Record and submit customer complaints using the internal system according to the provided SOP.
Provide VIP services to major customers and maintain customer relationships.
Job RequirementsDiploma and above.
Excellent English and Malay communication skills (written, verbal, listening).
1-2 years of BPO experience will be an added advantage.
Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
Proficiency in office software and computer operation.
Ability to work in a fast-paced working environment and work under pressure.
Job TypeFull-time, Shift between 9am to 9pm, 5 days a week.
SalaryBasic RM1700-RM1800.
Performance KPI (up to RM150 per month).
BenefitsEPF, Socso.
Birthday Leave.
Maternity leave.
Annual Leave, Maternity Leave, Parental Leave, etc.
Opportunities for promotion.
Professional development.
Expected Start DateImmediately.
PayRM1,700.00 - RM1,800.00 per month
ScheduleRotational shift.
Supplemental PayPerformance bonus.
LanguageBahasa (Required).
English (Required).#J-18808-Ljbffr