Customer Service Manager

Fewer than 20 applicants.
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Job Responsibilities:Lead, mentor, and motivate the customer service team to deliver exceptional service.
Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
Monitor team performance and provide regular feedback and coaching.
Handle escalated customer issues and complaints professionally and effectively.
Collaborate with other departments to streamline processes and improve customer experiences.
Analyze customer service metrics and prepare reports for management.
Recruit, train, and onboard new team members as needed.
Minimum Requirements:Experience in Business Administration, Communications, or a related field is preferred.
At least1-2 years of experience in a customer service role.
Having prior leadership experience is an advantage, but candidates willing to take on leadership responsibilities are encouraged to apply.
Strong leadership, communication, and problem-solving skills.
Proficiency in Mandarin, English, and Malay.
Familiarity with customer service tools, CRMs, and Microsoft Office/Google Workspace.
Excellent organizational and time management abilities.
Additional Benefits:Medical expense reimbursement
Annual leave
Performance bonuses
Medical and Hospitalisation Leave
Annual Bonus
EPF / SOCSO / PCB
Performance Bonus
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