Customer Service Officer (Uoa Business Park)Mandarin Speaking Speak, Read, And Write

Qualification
• Diploma, Advanced/Higher/Graduate Diploma,
• Bachelor's Degree,
• Post Graduate Diploma,
• Professional Degree
Requirements
• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
• Required skill(s): Customer Relationship management CRM, People Handling and highly motivated attitude.
• Required language(s): Excellent verbal and written communication skills in English, Bahasa Malaysia & Mandarin
• At least 1year of working experience in the related field (customer service) is required for this position (Contact centre experience is an advantage).
• Project - Contract based position(s).
• PC literate is compulsory.
Competencies:
• Politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems.
• Motivational, listening, and problem-solving skills.
• Good communication and interpersonal skills.
• Must be self-motivated and a good team player.
• Strong analytical skills.
• Ability to produce creative ideas to ameliorate customer service standards.
• Should be able to ameliorate customer service skills.
• Ability to lead and supervise teams and work under tight deadlines.
Call Centre scope - Customer Service 24 x7 Operations Environment
Theme: Formal, straight to the point, informative and clear but at extremely friendly at the same time.
1. Customer service agents are required to answer all customer concerns by using Livechat/ Whatsapp/ Telegram/ Wechat/ Inbound calls.
2. Customer service are to escalate issues to the technical support team regarding tech issues such as disappearance of credit, or inefficiencies from the provider
3. Customer service is to escalate financial issues to the finance team to check on issues such as withdrawals or deposits.
4. Below are FAQs to be handled by Customer service
a. Do you provide free credit?
b. How to calculate turnover?
c. Are you legal?
d. How to deposit
e. How to register?
f. How to withdraw?