Customer Service Representative

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Good command of English(Spoken & Written)
Communicating with customers through various channels(Email, Phone, WhatsApp, Facebook, Instagram, Shoppee, Lazzada).
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers(Facebook, Instagram, Microsoft Office - Word, Excel, PowerPoint).
Experience working with customer support.

Kindly contact Miss Harny
WhatsApp Only : +6Show contact number
Email : **********