About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.
In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years.
Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed.
This means we always strive to do what is right, build for the future, work as one team and pursue long-term success.
About The Department
UOB Centre of Excellence (M) Sdn.
Bhd.
(UCoE) is a UOB-wholly owned subsidiary and a centre of excellence situated in Malaysia, providing a broad range of services to support the UOB Group.
We are a regional shared service centre that supports UOB Group, providing multi-channel customer service, banking operations and processing services for UOB Singapore customers.
Job Responsibilities
Ensures highest standard of service delivery to our customers.
Monitor and respond to incoming calls.
Maintains confidentiality of the Bank's customers and data.
Identifies and resolves customer issues and enquiries received via calls completely and accurately within the committed turnaround time and in accordance with Contact Centre standards.
Uses customer service and sales skills to optimize the opportunity of each customer contact.
Educates the customer about the Bank's products and services and directs them toward available resources for self-help.
Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.
Ensure group compliance & control standards are observed and met in the execution of customers' transaction requests.
Requirements:
Degree holder or at least a recognized Diploma with minimum 2 years' experience.
(SPM / STPM or equivalent certificate holders with at least 5 years of work experience may be considered)
Experience in Call Centre, Banking or Customer Service environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
Possess a pleasant voice & good telephone etiquette.
Resourceful, proactive, attentive to details and a good team player.
Possess good communication skills(verbal and written English; Mandarin is an added advantage) .
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.
Location
The Intermark, Jalan Tun Razak
(Walking distance from Ampang Park LRT/ MRT station)
Be a part of UOB Family
UOB is an equal opportunity employer.
UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.
All employment decisions at UOB are based on business needs, job requirements and qualifications.
If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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