Our ClientIs a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.Job Description As a bilingual Customer Support Consultant, you will provide first class customer service to clients via phone calls, live chat, and e-mail.
You are also expected to: Responsibilities Assist customers via Spanish and English language;Use provided tools and resources to resolve customer issues;Adhere to client-defined processes and procedures and company policies;Meet or exceed minimum requirements for productivity, availability and quality requirements;Meet pre-determined targets; andEnsure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
Requirements Spanish speaker able to converse in EnglishSpanish written and verbal communication skillsPreferably with 1 year of Customer Service experience in call centerEarned a Bachelor's DegreeWorking knowledge on Microsoft Office applicationsStrong Customer Service Skills Working Hours24 hours rotational shifts | 5 working days in a week Work LocationCyberjaya (Fully in Office) RemunerationTotal Package up to MYR 10,000 Consultant in ChargeAngel Chok | ****** | 014 612 6048 Rodney Chong | ****** | 016 838 2188
