Customer Services Executive (Bukit Jalil)

Customer Services Executive (Bukit Jalil)
Company:

Jobcity.My


Customer Services Executive (Bukit Jalil)

Details of the offer

Customer Services Executive (Bengali speaking) -Manage customer’s expectations and display ownership for customer’s requests via phone call, live chat, email or social media platform promptly -Liaise with appropriate departments to resolve issues brought up by customers and update customer on the status accordingly -To escalate customer’s requests and complaints to appropriate department -Maintaining a positive, empathetic and professional attitude toward customers always. -Keep up-to-date on company products in order to maintain a high-level of service to customer -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process. -Ensure customer satisfaction and provide professional customer support. -Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvement where appropriate -Possess at least high school (SPM) or diploma in any field. -Preferably IT based -Strong observant, positive, and a good team player -Excellent communications and mature personality with right attitude, ability to work independently or work in a team and good interpersonal skills -Excellent verbal and written communication skill in Bengali, preferably Bengali native speaker -Fresh graduates in any field are encouraged to apply as comprehensive training will be provided

Requirements

Customer administration officer

About the job As the Customer Administration Officer, you will be managing customer care for their various loyalty programs within the various banking and other...


From Chrisjac - Kuala Lumpur

Published a month ago

Shl cs cuctomer service engineer 客户æœåš¡å·¥ç¨‹å¸ˆ 201998

Job Description Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy...


From Siemens Technology - Kuala Lumpur

Published a month ago

Customer service support

Description JOB PURPOSE AND IMPACT The Customer Service Associate III will execute a limited scale of customer service activities for our single-site team. We...


From Cargill - Kuala Lumpur

Published a month ago

Customer service executive - own oku card

MYR 2000 - MYR 2800 5 days working 9 am to 6 pm Job Description Provide customer support through Live-chat / Email Correspondence Positions – To handle...


From Jobcity.My - Kedah

Published a month ago