Customer Success Account Manager

Customer Success:

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

Job Description Responsibility

As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

We are looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for Strategic accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.

Key Accountabilities include:

- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
- Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.