Customer Success Associate (Hybrid)

This job is for a Customer Success Associate (Hybrid) who provides quality service, resolves customer inquiries, and shares feedback for company improvement.
You might like this job because you get to interact with customers, internal teams, and help improve customer experience.
ResponsibilitiesProvide quality customer service over various platforms (customer careline, Facebook, WhatsApp, and ticketing system) to resolve customers' inquiries and concerns effectively.
Demonstrate knowledge of Biztory's products and services and how customers could gain profit from it.
Anchor between the customers and internal team, assist internal teams with their strategies in resolving customers' concerns.
Share customer feedback with relevant departments for further improvement of customers' overall experience towards the brand and product.
Ensure customer success and go above and beyond to ensure customer retention, renewal rate, satisfaction, and possibly service upselling.
Manage company events and training workshops to increase customers' awareness and knowledge of Biztory's brand and products.
Job RequirementsHigh emotional intelligence with superb customer service skills is needed.
Self-starter and proactive in approaching and engaging with customers.
Tireless efforts to put a smile on people's faces.
A friendly, upbeat, aggressive, outgoing, and communicative personality.
Self-motivated and a team player who inspires and contributes to the company's growth.
25 years old and above.
Accounting and Technology Savvy.
Ability to speak and read in Chinese (Mandarin/Cantonese), English, and Bahasa Melayu.
A laptop to work with.
SkillsCustomer Retention
Problem Solving
Communications
Upselling
Self-Motivation
Accounting
Company BenefitsExtraordinary workspace where you can choose the mood to sit either you may like to sit at working desk, sofa, bar table or bean bags.
We recognize your every suggestion and celebrate the ones that are implemented together.
We strive to invest in developing both your hard & soft skills via knowledge sharing, mentorship, public speaking coaching & leadership training.
You are not only working for the company, but for yourself too.
The more value you create, you may deserve to earn your part as a shareholder.
We have a getaway trip every quarter of the year, where we travel somewhere local to brainstorm ideas to create a better Biztory.
We provide bi-monthly appraisal review for entry level colleagues to speed up career growth & excellent talent trained to be core management too.
Hello!
We are Biztory.
Biztory is a smart cloud accounting software developed by a group of young Malaysians with the aim to provide user-friendly accounting solutions to SMEs and start-ups in Malaysia.
We take pride in our vision to help all SMEs strengthen their competitive advantages and promote sustainability by leveraging the power of business technology.#J-18808-Ljbffr