Customer Success Manager

This job is for a Customer Success Manager at a cool A.I.
messaging company in Malaysia.
You might like this job because you'll help clients thrive digitally while exploring new tech, manage exciting campaigns, and grow your career in a fast-paced environment!
Are you an experienced Digital Account Servicing with a strong business acumen and good understanding of digital, social and new technology?
You will be responsible for managing existing clients and developing new business for an A.I-powered Unified Messaging platform (across Facebook Messenger, WhatsApp, Instagram, LINE etc).
This role will be based in Malaysia and it is a fantastic opportunity for someone with strong client management experience, creating excellent customer experiences and wants to take the next step in their career in a fast-growing high tech A.I Company, focusing in Business Messaging solution, Marketing automation and Chat Commerce.
ResponsibilitiesDeliver proactive account management by providing business solutions to clients.
Identify cross sell and upsell opportunities to existing clients, as well as creating strategies to win new clients.
Fully understand the clients business objectives and make commercial proposals with input from other relevant teams and achieve order completion by negotiation and deal closing tactics.
Present products and services to clients and prospects.
Lead end-to-end project management for client projects, ensuring timely delivery, budget adherence, and quality execution.
Define project scopes, deliverables, timelines, and milestones, ensuring seamless execution and stakeholder alignment.
Manage a range of social messaging marketing campaigns and chat commerce projects for clients.
Analyse performance and provide strategy to optimise user interactivity, engagement, conversion and ROI with a focus on commercial results.
Job RequirementsA proven track record in at least one other significant career role with client facing experience for handling digital account activities and/or business development.
High level of presentation skills and confidently able to present materials for sales meetings with ability to identify opportunities and progress discussions.
Familiar with customer purchase journey and understanding of user experience will be a plus.
Experience in Marketing Automation/ e-Commerce/ Digital Marketing or Social Media Agency will be a plus.
SkillsAccount Management
Client Services
Digital Project Management
Customer Success Management
Customer Relationship Management
Social Media Marketing
Company BenefitsStart work at 10 am.
Working from home.
We have teams from different countries.
Got to work with people from a different culture.
AiChat is a leading A.I-Powered Conversational Customer Experience platform designed to help brands automate business processes in customer service, marketing and commerce via social messaging apps.#J-18808-Ljbffr