Customer Support Executive 1 Yr Contact Centre Experience In Bangsar South

requirements br Requirements br br effective in both verbal and written communication skill in english language br br proficiency in korean language at the native level needed to liaise with the native koreanspeaking associates br br able to work on weekends and public holidays based on shift roster br br able to deliver excellent customer service via email chat phone br br able to understand games from a gamers perspective and give in depth gaming br br pc console troubleshooting and support br br able to solve and analyse information accurately with appropriate speed and within br br guidelines br br team player br responsibilities br Responsibilities br br provide customer support and technical issue resolution via email phone chat social br br media and other online platforms br br handle multiple concurrent chat and email interactions br br identify correct and advise technical issues in the customers computer mobile app and or br br video game console br br identify trends in customer problems and provide clear feedback inputs to the team br br members based on independent testing br br escalate real time issues to client supervisor br br translate korean language to english and vice versa when needed br br report and minutes writing in korean and or english languages br br benefits br Aws medical expenses